A 99.9% Server Uptime
The major benefit of building your very own cloud hosting system is that you do not need to worry about compatibility issues – you design a special set of software applications in such a manner so as to be compatible with a given set of hardware elements. The result is something way more steady and dependable, because there are less potential chances of failure. We’ve built our cloud hosting platform atop time–tested hardware elements together with a strongly modified version of SELinux so as to create a truly secure environment for your own personal sites.
That is why, with each of our cloud hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–quality hardware components made by Juniper. Furthermore, on each router, we’ve put a firewall with a complex set of rules in order to filter out all questionable requests.
Thus, in each of our data center facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done pretty much everything to lower all possible risks with our cloud hosting packages and irrespective of the fact that we offer top–quality technical support, there are occasions when the client is just not pleased with what we have to offer. Or he has to migrate to a more robust web hosting service, such as a VPS server or even a dedicated server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully satisfied, we will give you a full refund.
24/7 Technical Support
We have diligently handpicked each single member of our 24x7 support staff to make sure that we can offer you the very best technical support service that you can get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Besides, they are available 24x7 – you can get in touch with them whenever you want and they will respond as fast as possible.
Their average ticket response time is less than 20 minutes, whilst with many other web hosting vendors you need to wait for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under sixty minutes.