Help and Support Channels
A 1–hour Ticket Answer Warranty
Our customer help staff is present nonstop to respond to all your service inquiries. Each ticket you post to us shall be answered within less than 60 mins. If your issue requires the aid of an administrator, we are going to send the ticket to the person on duty and will notify you that the situation is being resolved.
Top–class Tech Support Service
Our technical help crew is going to be on shift for you round–the–clock to to reply to all assistance request tickets that you submit. We offer technical help and support for all software packages that are installed in advance on your hosting server. These include our custom produced Website Control Panel, the chosen Operating System plus the server management panel (in accordance with the VPS type).
An Educational Help Section
In the Website Control Panel that is available absolutely free in your virtual server, you’ll find an information–rich Help zone, which includes everything you need to be aware of when supervising your sites and software. We have introduced a wide array of how to reports and video guides that present the general web site administration tasks in an easy to comprehend fashion.