Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your assistance requests will be replied to in maximum 60 min after the ticket or email has been received. If your issue needs further assistance from a server admin, we will direct the support ticket or the email to the person on duty and we will leave a comment to notify you that more time will be needed for finding the optimal solution. If you make use of our Managed Servers package, any of the server management tasks included there will be executed whenever you want.
An Exceptional Customer Support Service
- We’ll be online for you 24–7 to respond to any queries that you may have regarding our Website Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated server. In case you also need assistance handling server management procedures, you can check out our Managed Servers package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Every dedicated web hosting plan includes our charge–free Website Control Panel, which boasts an extensive knowledgebase plus a set of educational video tutorials. Whenever you require assistance while working with the Website Control Panel, just push the Videos or Help buttons in the upper right corner.