1 hour ticket response
We are committed to providing a swift and accurate reply to each customer support ticket submitted by a customer. Our knowledgeable client support engineers will examine your issue and will think of the most efficient option. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, our average helpdesk ticket response time has proved to be twenty minutes.
An Outstanding Client Care Service
Each member of our client care team has several years of experience in the cloud hosting plans realm and the vast majority of them have been with us for at least 5 years. They all are eager to reply to all your questions in the most proficient way possible.
An Easy–to–Browse Help Section
To help you get a quick hint on how to use a given service, we have incorporated a very intuitive Help Center section in the Website Control Panel. You can search through a vast selection of web hosting account management articles and website administration articles, check out the F.A.Q. database or check our how–to video tutorials.