24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide come with 24/7 support through several means of communication and with a 1-hour maximum answer time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have globally or you may use our live chat service and talk with a live representative. For entirely technical difficulties which require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to keep track of a given issue. The answer time for them rarely exceeds half an hour, so that you can forget all about waiting for a full day to get support. The support service is available for all of the server-related issues, as well as the pre-installed software. When you need support for third-party apps, you may consider adding the Managed Services upgrade that we offer for all of the packages.