The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they offer too. When you can use just emails or tickets, you have most probably found a reseller and not the hosting supplier. If this is the case, you'll have to wait for a couple of days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for additional help. When the provider can provide different options for communication with short response time that are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will enjoy well-timed assistance and excellent support as they'll have immediate access to the servers where your account will be created. Whatever the trouble - sales or technical, it's always much better to contact your website hosting company right away through your favourite method of communication.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide come with 24/7 support through several means of communication and with a 1-hour maximum answer time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have globally or you may use our live chat service and talk with a live representative. For entirely technical difficulties which require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to keep track of a given issue. The answer time for them rarely exceeds half an hour, so that you can forget all about waiting for a full day to get support. The support service is available for all of the server-related issues, as well as the pre-installed software. When you need support for third-party apps, you may consider adding the Managed Services upgrade that we offer for all of the packages.