In case you have ordered a web hosting plan and you have certain enquiries regarding a specific function/feature, or in case you have encountered a certain problem and you require help, you should be able to touch base with the respective technical support team. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because the easiest way to tackle a problem most often is to submit a ticket. This model of correspondence makes the responses exchanged by both sides easy to follow and allows the customer care team members to escalate the case if, for instance, a server administrator should get involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you have to use at least two separate accounts to touch base with the customer care team and to actually manage the hosting space. Constantly logging in and out of different accounts can be a bore, not to mention the fact that it takes quite a long time for most web hosting providers to answer ticket requests.