A live chat is one of the methods of communication provided by some website hosting providers as part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a call with a representative. Furthermore, when the issue that you have requires some time to be examined and taken care of, you will be able to do something else meanwhile instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service absolutely free as long as you have web access even when your hosting supplier is based in another country and they do not have a local telephone number that you can call.